Traders4Traders Support Center

Get help with your challenge account, funding payouts, trading rules, and more.

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How can we help you?

Choose a category below to find answers or submit a ticket to our team.

🚀

Account & Challenge Setup

Getting started, account registration, challenge activation, platform setup.

💰

Funding & Payouts

Payment methods, withdrawals, profit splits, fees, and billing enquiries.

📋

Trading Rules & Compliance

Daily loss limits, max drawdown, trading days, instrument restrictions.

🛠️

Technical Issues

Platform connectivity, MT5 errors, order execution, data feed problems.

📄

Verification & Onboarding

KYC documents, identity verification, address proof, account approvals.

❓

General Enquiries

Program details, account types, partner programme, and other questions.

Frequently Asked Questions

Most tickets are acknowledged within 2 hours during business hours (Mon–Fri, 8AM–8PM AEST). Urgent issues flagged as High or Urgent priority are escalated immediately.
Provide your registered email, account ID (if applicable), a clear subject line, and a detailed description of the issue. Include any error messages or screenshots — they help us resolve your case faster.
Yes. All tickets are displayed below with their current status (Open, Pending, Resolved, or Closed). You'll also receive email updates when your ticket is updated.
Our support team operates Monday to Friday, 8:00 AM – 8:00 PM AEST. Weekend enquiries are queued and responded to on the next business day. Urgent trading-related issues receive priority attention.

Other ways to reach us

📧

Email

For detailed enquiries, send us an email.

support@traders4traders.com
🕐

Response Times

Tickets acknowledged within 2 hours during business hours.

Mon–Fri, 8AM–8PM AEST

💬

Live Chat

Chat with our team in real time during business hours.

Available via portal when logged in

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