We stand behind our programs. Here's everything you need to know about refunds and cancellations.
At Traders4Traders, we are confident in the quality of our challenge programs. We strive to provide a fair and transparent experience for all traders. Our refund policy reflects our commitment to your satisfaction.
If you purchase a Challenge and have not yet started trading, you are eligible for a full refund within 14 days of purchase. Requests made after the start of trading or beyond the 14-day window will not qualify under this policy.
If you purchase a Challenge but never log in or place a single trade, you may request a refund at any time. The unused portion of your fee will be returned to you in full, minus any transaction processing fees incurred by us.
If you experience a verifiable technical issue on our platform that prevents you from trading during your Challenge period, and our support team is unable to resolve it within 48 hours, you may be eligible for a full refund or a free replacement Challenge of equal value.
The following situations are not eligible for refunds:
To request a refund, please contact our support team at support@t4tcapitalfm.com with the subject line "Refund Request" and include your account email, order number, and reason for the request. We will process your request within 5–7 business days.
Approved refunds will be issued using the original payment method. Processing times vary by payment provider:
If you believe a refund is warranted but your situation does not fall under the categories above, please contact us. We review refund requests on a case-by-case basis and strive to reach a fair outcome for all parties.
Initiating a chargeback without first contacting our support team may result in the permanent suspension of your account and all associated services. We encourage you to reach out to us directly — we are here to help resolve any concerns.